Off-site Service:

Our staff will take your information and schedule your pickup or you may deliver the machine to our office. If the machine is under Warranty please attach any pertinent paperwork or notes. Quadrant Technology's staff will pick up the machine and return it after the repairs are completed. When a machine comes in, it is checked into our service queue. In a maximum of 4 hours the technician will call you with a diagnosis. If the problem is completely covered by Warranty no charges will be involved. If the problem is not covered under warranty, the technician will give you a full repair estimate including parts and labor.

If you decline the repair, a $85.00 diagnostic fee will apply. If you approve the repair you pay for parts, labor and the $85.00 diagnostic fee is waived. Once the repair is completed you will be called. Payment will be due when machine is picked up delivered.

On-Site Service:

Our service staff will take your information and forward it to our on-site technician. The technician will then call you back as soon as possible to schedule the appointment.